At we consider the privacy of our visitors and members and the security of their personal information to be extremely important. This Privacy Policy document describes, in detail, the types of personal information that we collect and record on, and how we use this information.



Like many other websites, makes use of log files. These files simply record visitors to the site, generally a standard procedure for hosting companies and a part of hosting service reviews. The information within the log files includes: Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, reference / exit pages and, in some cases, the number of clicks. This information is used to analyze trends, administer the site, track a member's movement on the site, and collect demographic information. IP addresses and other similar information are not linked to any personally identifiable information.






What we collect depends largely on the interaction that takes place between you and Chathub, most of which can be categorized according to the following:

Using Chathub Software as a service. When you use any Chathub Software as a Service, we store all of the content you provide, including but not limited to team member accounts, files, images, project information, and any other information you provide to the services you use.


For any Chathub software as a service , we also collect data on the use of the software. This may include, among others, user numbers, flows, emissions, etc.


Types of personal information:


(i) Members: identification, publicly available social media profile information, email, IT information (IP addresses, usage data, cookie data, browser data); financial information (credit card details, account details, payment information).

(ii) Users: publicly available social media profile identification and information (name, date of birth, gender, geographic location), chat history, browsing data (including chatbot usage information), application integration data and other electronic data sent, stored, sent or received by the final members and other personal information, to the extent that the Client determines and controls it in its sole discretion.


Chathub PRO members . When you sign up for Chathub with a Chathub PRO subscription, we collect information to process your payment and create your customer account. This information includes name, email address, physical address, telephone number and company name when applicable. We retain the last four digits of your credit card to allow you to identify the card used for future purchases. We use a third-party service provider to process your credit card transactions. These third parties are governed by their own agreements.


Member generated content. Our products and services often give you the option to provide feedback, such as suggestions, praise, or problems encountered. We invite you to provide comments and to participate with comments on our blog and community page. If you choose to post a comment, your member name, city, and any other information you choose to post will be visible to the public. We are not responsible for the privacy of the information you choose to post on our website, including on our blogs, or for the accuracy of the information contained in those posts. Any information you disclose becomes public information. We cannot prevent such information from being used in a way that could violate this Privacy Policy, the law or your personal privacy.


Data collected by and for our Members. By using our Services, you can import into our system personal information that you have collected from your Users or others. We have no direct relationship with your Users or with anyone other than you, and for that reason, you are responsible for ensuring that you have the appropriate permission to collect and process information about those people. As part of our Services, we can use and incorporate in the functions the information you have provided, we have collected it or we have collected it about the Users.

If you are a User and you no longer want anyone else to contact you, unsubscribe directly from that member's bot or contact the member directly to update or delete their data.


Information automatically collected. Our servers may automatically record certain information about how you use our site (we refer to this information as "Registration Data"), including both customers and occasional visitors. Registration Data may include information such as the member's Internet Protocol (IP) address, browser device and type, operating system, the pages or features of our Site the member browsed to and the time spent on those pages or features, how often the site is used by a member, search terms, links on our site that a member clicked or used, and other statistics. We use this information to administer the Service and we analyze (and may involve third parties to analyze) this information to improve and improve the Service by expanding its features and functionality and adapting it to the needs and preferences of our members.


Confidential personal information. Subject to the following paragraph, we ask that you do not send or disclose any confidential personal information to us (for example, social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal history or union membership) on or through the Service or otherwise.

If you send or disclose confidential personal information to us (such as when you submit member-generated content to the Site), you must consent to us processing and using such confidential personal information in accordance with this Privacy Policy. If you do not agree to our processing and use of such confidential personal information, you should not provide it. You can use your data protection rights to object to or restrict the processing of this confidential personal information, or to delete such information, as detailed below under the heading "Your data protection rights and options".




For service operations (i) to operate, maintain, manage and improve the Service; (ii) to manage and communicate with you regarding your Service account, if you have one, including sending Service announcements, technical notices, updates, security alerts, and support and administrative messages; (iii) process the payments you make through the Service; (iv) better understand your needs and interests, and personalize your experience with the Service; (v) or send you product information by email (vi) to respond to your requests, questions and comments related to the Service.


To communicate with you . If you request information from us, register for the Service, or participate in our surveys, promotions, or events, we may send you marketing communications related to Chathub if permitted by law, but we will provide you with the option to opt out.


To comply with the law. We use your personal information when we believe it is necessary or appropriate to comply with applicable laws, legal requests and the legal process, such as to respond to citations or requests from government authorities.


With your consent We can use or share your personal information with your consent, such as when you agree to let us publish your testimonials or promotions on our Site, you indicate that we take a specific action regarding your personal information or you opt for third-party marketing communications.


To create anonymous data for analysis. We may create anonymous data from your personal information and other people whose personal information we collect. We make personal information anonymous by excluding information that makes the data personally identifiable to you, and we use that anonymous information for our lawful business purposes.


For compliance, fraud prevention and security. We use your personal information when we believe it is necessary or appropriate to (a) enforce the terms and conditions that govern the Service; (b) protect our rights, privacy, security or property, and / or that of you or third parties; and (c) protect, investigate and deter against fraudulent, harmful, unauthorized, unethical or illegal activities.


To provide, support and improve the services we offer. This includes our use of the data that our Members provide to us to allow our Members to use the Services to communicate with their Users. This also includes, for example, adding information about your use of the Services or visiting our websites and sharing this information with third parties to improve our Services. This may also include sharing your information or the information you provide to us about your Users with third parties in order to provide and support our Services or to make certain functions of the Services available to you. When we have to share personal information with third parties, we take steps to protect your information by requiring these third parties to sign a contract with us that requires them to use the personal information we transfer to them consistent with this privacy policy.




We do not share or sell the personal information you provide us with other organizations without your express consent, except as described in this Privacy Policy. We disclose personal information to third parties under the following circumstances:


  • Service providers. We may employ third party companies and individuals to administer and provide the Service on our behalf (such as card and credit card payment processing, customer support, hosting, email delivery, and database administration services). These third parties are authorized to use your personal information only to carry out these tasks in a manner consistent with this Privacy Policy and are obliged not to disclose or use it for any other purpose.


  • Professional advisers. We may disclose your personal information to professional advisers, such as attorneys, bankers, investors, auditors, and insurers, as necessary in the course of the professional services they provide to us.


  • Business transfers. As we develop our business, we may sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, dissolution, or similar event, personal information may be part of the transferred assets. You acknowledge and agree that any successor or acquirer of Chathub (or its assets) will continue to have the right to use your personal information and other information in accordance with the terms of this Privacy Policy. In addition, Chathub may also disclose aggregated personal information to describe our Services to potential acquirers or business partners.


  • Compliance with laws and compliance with the law; Protection and security. Chathub may disclose information about you to the government or to law enforcement or private parties as required by law, and disclose and use information that we deem necessary or appropriate to (a) comply with applicable laws and legal requests and legal processes, such how to respond to citations or requests from government authorities; (b) enforce the terms and conditions that govern the Service; (d) protect our rights, privacy, security or property, and / or that of you or third parties; and (e) protect, investigate and deter against fraudulent, harmful, unauthorized, unethical or illegal activities.



You have the following rights:


If you wish to access your personal information collected by Chathub, you may do so at any time by contacting us using the contact details provided under the "How to Contact Us" heading below.


  • Chathub account holders can review, update, correct or delete personal information in their registration profile by logging into their account. Chathub account holders may also contact us to comply with the above or if you have additional requests or questions.


  • If you are a resident of the European Economic Area ("EEA"), you can object to the processing of your personal information, request that we restrict the processing of your personal information, or request the portability of your personal information where technically possible. Again, you can exercise these rights by contacting us using the contact details below.


  • Similarly, if you are a resident of the EEA, if we have collected and processed your personal information with your consent, you can withdraw your consent at any time. Withdrawing your consent will not affect the legality of any processing that we have carried out prior to your withdrawal, nor will it affect the processing of your personal information made on the basis of legal processing reasons other than consent.


  • You have the right to complain to a data protection authority about our collection and use of your personal information. Contact details for data protection authorities in the EEA, Switzerland and some non-European countries (including the USA and Canada) are available here .)


We respond to all requests we receive from people who wish to exercise their data protection rights in accordance with applicable data protection laws.

Access to the data controlled by our clients. Chathub has no direct relationship with individuals whose personal information is contained within the Custom Member Fields processed by our Service. A person seeking access, or seeking to correct, modify, or delete the personal information provided by our members, should direct their request directly to the owner of the Bot.




We will retain the personal information that we process on behalf of our Members for as long as it is necessary to provide our Services or indefinitely to fulfill our legal obligations, resolve disputes, avoid abuse and enforce our agreements. If required by law, we will delete personal information by deleting it from our database.




Your personal information can be stored and processed in any country in which we have facilities or in which we contract service providers. By accepting the terms of this Privacy Policy, you acknowledge, understand and accept (1) the transfer and processing of personal information on servers located outside the country where you reside and (2) our collection and use of your personal information as described here and according to the data protection laws of the United States, which may be different and may be less protective than those of your country. If you are a resident of the EEA or Switzerland, please note that we use standard contractual clauses approved by the European Commission to transfer your personal information from the EEA or Switzerland to the United States and other countries.


COOKIES AND WEB BEACONS and our partners may use various technologies to collect and store information when you use our services, and this may include the use of cookies and similar tracking technologies on our website, as pixels and beacons (beacons) website, to analyze trends , administer the website, track member movements on the website, post targeted ads, and collect demographic information about our overall member base. Members can control the use of cookies at the individual browser level.




We believe it is important to provide additional protection for children online. We encourage parents and guardians to spend time online with their children to observe, participate, and / or supervise and guide their online activity. Chathub is not intended for anyone under the age of 16, nor does Chathub collect or request personal information from anyone under the age of 16. If you are under the age of 16, you may not attempt to register for the service or submit any information about yourself, such as your name, address, telephone number, or email address. In the event that we confirm that we have collected personal information from someone under the age of 16 without verification of parental consent, we will promptly delete such information. If you are the parent or legal guardian of a child under the age of 16 and believe that we may have information about or about that child, please contact us.




Security breach notice


If a security breach causes an unauthorized intrusion into our system that materially affects you or your Users, then Chathub will notify you as soon as possible and then report the action we take in response.


Protection of your information


We take reasonable and appropriate measures to protect Personal Information from loss, misuse and unauthorized access, disclosure, alteration and destruction, taking into account the risks involved in the processing and the nature of the personal information.

Our credit card processing provider uses security measures to protect your information, both during the transaction and once it is completed. If you have any questions about the security of your personal information, you can contact us by email at with the subject "privacy policy questions".




The user and members of the products and services of Chathub must comply with the rules contained in the terms and conditions of service available on our website Terms of use




This Privacy Policy applies only to our online activities, and is valid for visitors to our website [a] and for information shared and / or collected there. This Privacy Policy does not apply to any information collected offline or through channels other than this website.




By using our website, you agree to our Privacy Policy and agree to its terms.




If you are a member located in the EEA, our legal basis for collecting and using the personal information described above will depend on the personal information in question and the specific context in which we collect it. We will normally collect personal information from you only when we have your consent to do so, where we need the personal information to enter into a contract with you, or when the processing is in our legitimate business interests. In some cases, we may also have a legal obligation to collect personal information from you.


If we ask you to provide personal information to fulfill a legal requirement or to enter into a contract with you, we will make this clear at the appropriate time and inform you whether or not the provision of your personal information is mandatory (as well as the possible consequences if you do not provide your personal information). Likewise, if we collect and use your personal information based on our legitimate business interests, we will make it clear to you at the appropriate time what those legitimate business interests are.


If you have questions or need more information about the legal basis on which we collect and use your personal information, please contact us using the contact details provided in the "How to Contact Us" heading below.




Changes to this Privacy Policy will be made when necessary in response to changes in legal, technical or commercial developments. When we update our Privacy Policy, we will take the appropriate steps to inform you, according to the importance of the changes we make. We will obtain your consent to any change in the material privacy policy, as long as the applicable data protection laws require it.


You can see when this Privacy Policy was last updated by marking the "Last Updated" date shown at the top of this Privacy Policy. The new Privacy Policy will apply to all current and former members of the website and will replace any inconsistent notices above.




If you need more information or have any questions about our privacy policy, please feel free to contact us by email at support @ edna .ai with the subject "privacy policy questions".

​© 2018 Chathub Todos los derechos reservados